Realex Payments

Realex Payments
1 Lyric Square
Hammersmith
London
W6 0NB

Realex Payments is one of Europe’s largest and fastest growing online payment gateways, providing a range of payment processing services for businesses selling online and processing payments valued in excess of £18Bn per annum on behalf of 12,000 retailers throughout Europe.

Realex Payments was founded in 2000 by award winning entrepreneur Colm Lyon. The Company has experienced year on year growth since its foundation and remains privately owned.

Over the past decade, Realex Payments has established a strong reputation amongst the industry and its customers for its expertise, payments knowledge and dedication to excellent customer service. Realex Payments is currently expanding both its product set and the regions into which it sells, and currently has over 160 employees.

The Company’s head office is in Dublin and also has offices in London and Paris. Clients include Vodafone, Virgin Atlantic, Aer Lingus, Party Poker and Not on the High Street. In 2012 the company signed a significant deal with Global Payments to whom it provides a managed online payments service for all their ecommerce retailers who need payment processing.

Realex Payments’ expertise, innovation and a dedication to excellent customer service means that it’s always on hand to support you and identify your requirements. Realex Payments will deliver a holistic, compelling and market leading payment service to build your business and grow your sales.

Realex Payments’ current strategy is all about scale, one of growth into new regions and products. Internally this strategy is referred to as F5.

In January 2009, Realex Payments started on a journey to implement “F5”, which centred on the company’s vision, values, strategy and organisation to deliver and achieve growth. While much has been achieved, there is also more to be done.

In late 2010, F5.1 was launched, as the next stage in the process, underpinning and refining original goals and strategies.

Our vision and values were developed by our staff in 2008, they determined that our vision would be "to be a highly innovative payment services business that continually adds value, where our customers are advocates and our people love to excel".





Having set out our vision, the staff of the company completed an offsite review and selected our values. Like the vision these values pertain to all areas of the business. The values frame the behaviours that we act and see every day in every aspect of the business. They are the behaviours needed to be consistent with the values that will ultimately deliver the vision.

Security - Rock solid and water tight - we make security an innate part of everything we do.

Customer Service - We go the extra mile, while others don't get off the starting block. Our service is exceptional to the point that our customers become advocates.

Innovation - We are bright lights - we see what others don't. We bring new ideas from concept to reality, making innovation happen.

People - We don't do jobs, we do careers. We invest in our people, as our most valuable resource, working together to excel and grow.

Expertise - We know our stuff, ask us. We constantly learn and use our knowledge to grow our business.

Quality - Nothing but the best, never compromising. We do it right, our people and systems are of the highest quality and reliability.

Having set out our vision, the staff of the company completed an offsite review and selected our values. Like the vision these values pertain to all areas of the business. The values frame the behaviours that we act and see every day in every aspect of the business. They are the behaviours needed to be consistent with the values that will ultimately deliver the vision.

Security - Rock solid and water tight - we make security an innate part of everything we do.

Customer Service - We go the extra mile, while others don't get off the starting block. Our service is exceptional to the point that our customers become advocates.

Innovation - We are bright lights - we see what others don't. We bring new ideas from concept to reality, making innovation happen.

People - We don't do jobs, we do careers. We invest in our people, as our most valuable resource, working together to excel and grow.

Expertise - We know our stuff, ask us. We constantly learn and use our knowledge to grow our business.

Quality - Nothing but the best, never compromising. We do it right, our people and systems are of the highest quality and reliability.

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